In the past few years I’ve switched to almost exclusively using the internet for my shopping needs – from clothes, computer equipment, camera gear, etc… I get it all digitally. I’m not afraid of going to ‘off-brand’ stores as long as I see good Google, Yelp, etc.. ratings next to the store from ‘users’. Unfortunately, I’ve lost my faith completely in one store and after doing some additional research this evening I realize I’m not the only one that has been burned as their Better Business Bureau rating is a D- and you can’t ‘fake’ that rating like you can with user comments.
So here is the story on what occurred with this farce of website – Again AVOID PrimoTronix.com at all costs – even when they will undoubtedly be the lowest price on the item you want. There is a reason for that – they will not ship anything without first calling to ‘confirm’ your order at which point they try to sell you other products and/or a completely different item from what you actually ordered because its ‘better’ and no one orders what you wanted in the first place. Assuming you don’t fall for this tactic they hold your merchandise hostage until you either 1) cave to purchase additional items or 2) cancel your order but since they never charge your card they don’t feel they’ve done anything wrong. They are complete scum and I hope they lose sales because of this review/post – please ‘reshare’ and/or tell others because they need to be stopped!
So here is my story and the details of which I posted to the BBB and the FTC with hopes that ultimately this business will face some form of retribution…I ordered a camera body from PrimoTronix on 2/19/2013 and the order was verbally confirmed on 2/20/2013 with a PrimoTronix sales rep who called to tell me that I ‘had’ to order new batteries, memory cards (lying mine work just fine) and lenses (lying again since mine work just fine with the body). After this talk I was told the item would be shipped. After three weeks passed with no word on the status of my order I called to check on the order and was told it would take 2-3 weeks for shipping and again they took this time to try and sell me additional add-on items which I again declined. After 3 weeks passed I called to check on the order and they now say it will be another 1-1.5 weeks. I inquired as to why I was not contacted and they claimed they sent me 2 emails over the 3.5 week period – however I did not receive them and when I asked them to provide copies via fax and/or forwarding the emails they can’t seem to do that. However, they AMAZINGLY try to up-sell me again. I called back today (two weeks from previous contact) and they say it is now not in stock and they aren’t sure when they’ll get it in – it may be another 2 weeks or possibly longer – but they have another camera body (that is better of course) and only $200 more so that’s probably a better way for me to go then to wait for the other one.
Annoyed even further I devise a little plot and decide to call back this afternoon as a ‘new’ customer to see if in they have the camera body in stock and ready for shipping as their website still claims and to my surprise (or maybe predictably) they did have the camera in stock (two of them to be exact) and they could ship within 24 hours if I just gave them my credit card information over the phone…I replied, “this is great now why hasn’t my order shipped (I gave them my order number).” They weren’t too amused with my ploy and put me on hold and transferred me to another rep who then had the audacity to try and tell me that the product I was looking at on their website was an ‘international product’ for international customers and they won’t have that in for another two weeks. If I wanted the US version they have that in stock (for $100 more) and that is what the prior rep was quoting as having two in stock. Of course the US product and/or price is not listed on the website at the price I was told on the phone – just the international price. There is a major problem with this company about the authenticity of their website and bait and switch game on here. Seems like they won’t ship you the advertised product unless you fall for their up-sell game.
Please spread the word – PrimoTronix.com is SCAM
Photo of the Day – BAD VOODOO
Marie Laveau lived in New Orleans and became the Queen of the Voodoos – she was born free in 1794 and died in 1881 but her legend in New Orleans still lives on. Her tomb is one of the most frequented and visitors leave mementos (don’t touch them) at the foot of her tomb as the wish bad vibes onto whomever they like. I’d love to wish bad vibes on PrimoTronix.com so I felt this was an appropriate image tonight.